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The BBYOpen team is currently hiring for two newly created roles on our team. If you are interested in joining a start-up team within a well established company like Best Buy, take a look at the jobs, and submit your resume. Check out our Jobs posting on the lower right corner of the home page. Thanks.

BBYFeed – The Human Answers API (Internal Best Buy API)

Provides access to data learned from customer and associate interactions.

Currently used to power internal Best Buy applications.  Not available for broad developer use.

Provides the ability for consumers to have access to Best Buy expertise wherever they are.

Faster Answers

BBYFeed creates, collects and monitors conversations about the things we sell, all within a single and technology-agnostic feed, making it simple for experts to answers questions as they are asked and convenient for customers to get a response.

Transparent Conversations

We believe a more informed consumer is a more powerful customer. By allowing the customer access to quick one-to-one care, knowledge, conversations, and questions and answers that happen between Best Buy customers, employees and the people who make products, more data is created over time and customers can feel confident when making purchases.

Valuable Insight

The data created by BBYFeed allows a closer look into real-world public opinion of brands, product categories and even specific products. It levels the playing field by providing access to the vendors who create the products and pushes innovation forward by allowing consumers to have a say.

Multiple Channel Exchange

Wherever the customer plays, answers will be. Feed allows a seamless integration of information. Ask questions and find answers at:

  • Social media of today (Twitter, Facebook, Foursquare ) and those that have not been created yet.
  • Google search
  • Email / text
  • Internet connected devices (smartphones, TV, gaming systems, future devices)
  • Our digital home (BBYFeed.com)
  • Our Mobile home (m.BBYFeed.com)
  • Questions and Answers Programs
  • Customer Care
  • Employee / Product Forums
  • Articles and comments